Last update: March 22, 2020
Bromont, montagne d’expériences binds with the Quebec Ski Area Association (ASSQ) to inform you of the official end of the 2019-2020 ski season. Given the evolving situation surrounding COVID-19, the station considers that it's the most reasonable decision to ensure the health and safety of its employees and customers.
We are sincerely sorry for the disappointment and inconvenience caused by this announcement. We invite you to read the press release issued by the ASSQ in order to fully understand the realities of ski resorts. You will fin below the answers to the most frequently asked questions in recent days:
The Customer Service counter is closed. Our agents now offer support by phone only, Monday to Friday, from 10 a.m. to 1 p.m.
In accordance with the rules of the OPC, season pass holders will not be entitled to financial compensation since the suspension of activities is a government decision and the end of the season is motivated by a case of force major. We must also remember that the favorable weather allowed us to start the season on November 21, thus offering several months to take advantage of the snowy slopes.
The value of unused tickets will be credited to their holders for the 2020-2021 season.
If the unused ticket you have in hand was purchased from one of our partners (Costco, Liftopia, Tuango or Powski), we invite you to contact this company directly to find out the terms of refund or credit.
Promo / free tickets will not be honored or credited as there is no value attached to them.
ACCESS TO LOCKERS
Altitude is no longer accessible. Communication will be sent to the tenants when they can recover their personal effects.
RENTAL, REPAIR SHOP, SKI SCHOOL
These three services are closed for an indefinite period. If you have rented equipment in your possession, we ask you to keep it at home. The return deadline has been extended. We will communicate with customers when the situation returns to normal.
ACTIVITIES ON THE MOUNTAIN
We wish to remind the clientele and the population of Bromont that its field is private and that the practice of any kind of mountain activities is prohibited on its territory during this period of social distancing.
There is no patrol, motorized vehicles are used (snow groomers, ATVs) and the trails are not maintained, increasing the risk of falls and injuries. By violating this regulation, you are also putting the health and safety of our employees at risk.
This somewhat abrupt end of the season should not make us forget all the beautiful moments of winter, the mild days of skiing and the few good lures received. These are the memories that will carry us all until next winter.
Hope to see you soon,
Team of Bromont, montagne d’expériences